Testimonials

The following are customer comments we received on satisfaction surveys...

"I could not have asked to have better service. Hope was great!"

Kevin, McGaheysville, VA

 

"We recently filed a theft claim. Hope was very helpful and efficient in processing our claim. Thank you."

Bruce, Port Vue, PA

 

"Very pleased with your professionalism and personalization."

Larry, Headwaters, VA

 

"Martine Smith is professional, competent, and knowledgable (claims adjuster). She is also a caring person. Good job Rockingham Group!"

Jeff, Glen Allen, VA

 

"Incredible service.  Very professional.  Excellent!"

Kent, Harrisonburg, VA

 

"Overall this was a painless experience. You hear all the time about customers having bad experiences with insurance claims, so I was a little apprehensive since this was my first experience...but like I said, it was painless and great to deal with your company!"

Laurel, Derry, PA 

 

"Very satisfied with everything!"

Marilyn, Waynesboro, VA

 

"There are no words to explain how satisfied I am with your claims department.  This was a new experience for me.  Everyone was kind, considerate and compassionate.  You deserve 5 stars for your quick response, your kindness, and understanding. I am very happy with the Rockingham Group!"

Dorothy, Pittsburgh, PA

 

"The adjuster was very kind and made me feel relaxed and that I was cared about and not just a number.  He called several times to check if I was OK.  He is a real asset to the company."

Evelyn, Fishersville, VA

 

"I am very happy with the help I received from Rockingham.  I wil let my friends and family know what a good insurance company Rockingham is."

Melvin, Salem, VA

 

"The people who represent your company are the very BEST!  I would particularly like to mention Martine Smith (claims adjuster) as someone who is your finest asset."

Steve, Midlothian, VA

 

"You all made a bad experience much better!  Thanks!"

Danny, Fairfax, VA

 

"Rockingham Group is top on our list!  Our agent is fantastic in his customer care.  Everyone is caring, efficient, and always professional.  Whether car or home...you are the tops!!"

Bobby, Edinburg, VA

 

"Great, fast, friendly service.  Thanks!"

Charlotte, Wirtz, VA

 

"This is not a comment on how to better meet our needs...it is a comment on how extra the adjuster utilized his efforts to travel about 100 feet in 36 inches of a snow covered yard to view the loss. Thank you."

Edward, Waynesboro, VA

  

"We were very pleased and satisfied with the product (Equipment Breakdown Coverage) and the way everything with our claim was handled. Very professional."

Bernard, Roanoke, VA

 

"I was very satisfied with the way my claim was settled. Hope was very easy to work with and everything was handled in a very timely manner."

Gary, Elkton, VA

 

"Having my truck destroyed was terrible, but Ashley helped me a lot. She was very pleasant and I thank her for her assistance."

Lavern, Atlantic, PA

 

"The employees of Rockingham have exceeded my expectations in this matter."

Jeannette, Bedford, VA

 

"We are very pleased with our insurance and as real estate agents recommend your company to our clients."

Ron, Roanoke, VA

 

"Excellent serivce..prompt payment...great all around service. Thanks!"

Bobby, Edinburg, VA

 

"Our agent, Mike Cole, has always been very efficient, knowledgeable, and very quick to return calls. He is always very friendly."

Heather, Richmond, VA

 

"I am very satisfied with the manner in which this claim was handled and completed. Thank you."

Willie, Boones Mill, VA

 

"It is such a blessing to have Mr. Blosser as our agent."

Mark, Elkton, VA

 

"Dealing with you has been a wonderful experience. I couldn't have wished for better, more friendly service."

Polly, Staunton, VA

 

"I think Hope did an excellent job processing and communicating the claim with me. I hope I don't have any more claims in the future, but if I would, I request Hope handle the claim."

Michael, Singers Glen, VA

 

"Very good service. Could not ask for better. Thanks."

Jerry, Harrisonburg, VA

 

"Keep up your timely claims and your friendly service. It means a lot when we are in need of your service."

Cornelia, Moneta, VA

 

"Many thanks for all your help."

Roberta, Goode, VA

 

"Everyone was wonderful and made a bad situation easy."

Rhodie, Harrisonburg, VA

  

"You did an excellent job and I was really impressed how fast you processed our claim. You get an 'A' on everything. Thanks a lot."

Clarence, Bassett, VA